We provide various in-house and public training for our clients:

Human Resource Management Modules

• Developing and implementing Effective HR Strategy
• Developing HR Scorecard using Balance Score Card Approach
• Targeting Superior Performers Using Competency Based Interviews
• Implementing Best Practice Performance Management System
• Designing Reward System - Competitive, Fair and Alaigned with Company Strategy
• Writing Effective Job Description through Comprehensive Job Analysis
• Building and Retaining Talent in a Competitive Job Market
• HR for Non HR
• Basic Industrial Relation

Training for Trainers

• Train the Trainers Workshop

Leadership Modules

• Effective Managing People
• Building Leadership Capabilities

Team Building

• Building a Cohesive Team

Communication

• Personality Empowerment & Communication
• Communication Skill for Administrative Staff

Service Excellence

• Service for Everyone

Sales

• Technical Skills
• Management Skills
• Sales Motivation

Self Development

• Losing your job ....... What next?

 

HUMAN RESOURCE MANAGEMENT

Developing and Implementing Effective HR Strategy

1.  Developing Strategic HR
2. Translating strategic HR into HR strategy
3. Developing HR strategy
4. Implementing HR strategy
5. Setting measurement and Key Performance Indicator for HR strategy implementation

Developing HR Scorecard using Balance Score Card Approach

1. Principles of BSC
2. 4 Perspective of BSC: Financial, Stakeholders, Process, Learning and Growth
3. Developing BSC for HR
4.  Effective Implementation of HR BSC

 Targeting Superior Performers using Competency Based interviews

1. Introduction to Competency Concept
2. Identifying competency requirement of jobs
3. Competency based interview concept
4. Competency based interview process
5. Conducting competency based interview
6. Interpreting non-verbal cues

 Implementing Best Practice Performance Management System

1. Introduction to Performance Management
2. Performance Management process
3. Setting SMART objectives
4. Constructive feedback and coaching
5. Performance appraisal
6. Development plan

 Designing Reward System – Competitive, Fair and Aligned with Company Strategy

1. Introduction to Reward Management
2. Aligning reward system with company strategy
3. Designing reward management
4. Job analysis
5. Job evaluation
6. Market salary survey
7. Developing salary administration

 Writing Effective Job Description through Comprehensive Job Analysis

1. Introduction to Job Analysis
2. Job analysis process
3. Conducting job analysis interview
4. Job description writing techniques

 Building and Retaining Talent in a Competitive Job Market

1. Introduction to Talent Management
2. Identifying Star Performers
3. Building and maintaining talent pool
4. Attracting and retaining talent

 HR for Non HR

1. Introduction to HRM
2. HR issues in today’s competitive market
3. Best practices in HRM
4. Manager’s role in managing human resource
5. Maximizing HR systems

 Effectively Managing Union for Synergy and Harmonized Business Climate

1. Principles of Indonesian labor law
2. Understanding Unions in Indonesia
3. Partnering with Union
4. Negotiating CLA

 Basic Industrial Relations

1. Employment
2. Contract employment
3. Outsourcing
4. Disciplinary action and warning letter
5. Termination (PHK)
6. Resignation

 

TRAINING FOR TRAINERS

 Train the Trainers Workshop

1.Backgound to training

a.Understand reason for training

b.Understand who should train

c.Understand outcome of training

2.Background to Learning Theory

a.Understands how adult learns

b.Understand how to set MIND SET

c.Understand the role of VHF (visuals, hearing and feeling) in the training process

3.Preparing the Training Materials

a.Training needs analysis

b.Training objectives

c.Training modules

d.Training methods

4.Preparing Training Environment

a.Seating pattern

b.Training media

c.Audio visual support

5.Preparing to Train

a.Understand your audience

b.Psychology of training

c.Physiology of training

d.Beating the law of Murphy

6.Training Delivery

a.The crucial first impression: voice and mannerism

b.How to do icebreakers

c.Verbal and non verbal communication

d.Facilitating discussions

7.Handling Problems

a.Time management

b.Technical problems

c.How to handle

d.Measuring Training Impact

8.Evaluation techniques

 

LEADERSHIP

 Leadership – Effectively Managing People

1.Principles of leadership

2.Leadership styles

3.Coaching for success

4.Identifying performance issues

5.Coaching for performance improvement

6.Developing people

 

 Leadership – Building Leadership Capabilities

1.Building Self Confidence, Aspiration and Self Credibility

a.Leadership basic concepts

b.Building self confidence as a leader

c.Building reliability as a leader

2.Effective Communications

a.Communication basics

b.Communications barriers

c.Communications and managing group process

3.Leading effectively

a.Mutual understanding in vision and objectives

b.Coordination and evaluation in leading

c.Systematic thinking

d.Problem solving

e.Conclusion

 

TEAM BUILDING

 Team Building

1.Goal achievement

2.Vision, mission and values of team

3.Developing trust

4.Developing personal qualities in order to build and maintain trust

5.Problem solving

6.Conflict as part of team dynamics

7.Type of conflicts

8.Essential element of leadership

9.Expanding the comfort zone

10.Effective communication

11.Execution: planning and implementing concept

 

COMMUNICATION

 Personality Empowerment and Communication

1.Personality Empowerment

a.Positive Attitude

b.Positive Thinking

c.Motivation & Goal Setting

d.Work Discipline

e.Professional Appearance

2.Understanding The Customers

a.Internal and External Customers

b.Customer Perception

c.Customer Expectation

d.Customer Satisfaction

3.Communication Skills

a.Telephone Courtesy

b.Problem Solving

c.Handling Complaints

 

 Communication Skills for Administrative Staff

1.Understanding the function of communication

2.The scope of communication in the work place

3.Basic attitude in communication

4.Exercising listening skills

5.Communication Style

6.Non verbal communication

 

SERVICE EXCELLENCE

 Service for Everyone

1.Managing Service Quality

a.Introduction to Service Quality

b.Managing moment of truth

c.Rating on Service Quality

d.Service standards & measurement

e.Service breakdown & recovery

f.Managing change

g.Working as Service Quality Team

2.Delivering Service Quality

a.Service Quality basics

b.Managing moment of truth

c.Service (profit) chain

d.Service standards & measurement

e.Managing service breakdown

f.Profile of excellent service provider

g.Delight – the cutting edge

 

SALES

 Technical Skills

a.Basic Sales

b.Sales interactions

c.Successful Sales Presentations Skills

d.Sales Closing

 Management Skills

a.Managing Time for Sales

b.Managing Sales Performance

c.Managing Sales Relationship

d.Managing Sales Area

 Sales Motivation

a.Building Sales Attitude

b.Understanding Motivation

c.How to stay on your course to success

 

SELF DEVELOPMENT

 Losing Your Job - What next?

1.Self Motivation

a.Achievement motivation

b.Create and Design your own personal brand and reputation (self magnetized)

2.Returning to Work

a.Developing attractive application letter and CV

b.Tips for effective interview

c.Being an effective employee

d.Effective job search

3.Becoming an Entrepreneur

a.Identifying business opportunities

b.Developing and planning business strategy

c.Effectively developing financial budget

d.Meeting with a successful entrepreneur as inspiration

e.Sharing experience